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Frequently Asked Questions
Other FAQs :
- Q: What steps should I take to prepare for the cleaning of my stone floors?
- A: Please ensure that all furniture and items are moved off the floor prior to our arrival, as this will prepare the space for us to clean effectively.
- Q: Can Tile Cleaners restore my floors to their original, like-new appearance?
- A: If your grout (and stone, if applicable) have not been sealed before, it is possible that certain stains, especially in high-traffic areas, may be permanent. However, if your grout (and stone, if applicable) have been previously sealed, the sealing should have prevented the penetration of dirt and other contaminants, resulting in an excellent outcome after cleaning.
- Q: What are the reasons for cleaning your stone surface?
- A: Cleaning your stone surface is essential because natural stone products tend to harbor dirt, residues, dust, and grime within their pores. It is crucial to thoroughly clean these pores before applying any sealant to the surface. If dirt and other contaminants are trapped beneath the stone sealer, they can eventually lead to the formation of a milky white residue between the top of the stone and the underside of the sealer. To rectify this issue, it becomes necessary to remove the stone sealer and perform a thorough cleaning process.
- Q: How can I accurately measure the size of the stone area?
- A: To obtain an accurate measurement of the stone area, we suggest measuring each room individually. Simply multiply the width by the length of the room. For instance, if a room measures 3 meters in length and 2 meters in width, the calculation would be 3 * 2 = 6m² in total.
- Q: Why do I still see marks on my polished marble/limestone/travertine even though it has been sealed?
- A: Even though your polished marble/limestone/travertine has been sealed, you may still notice marks on the surface. It's important to understand that these marks are often not stains but rather etches. Acid-sensitive stones, such as these, can be affected by any acid, which can lead to a loss of polish and the creation of a dull or frosty surface. For example, red wine can cause both a stain and an etch on unsealed stone, but on a sealed stone, only the etch may be visible. Penetrating sealers function by sitting below the surface of the stone, preventing acid from deeply penetrating and causing stubborn stains, but they may not fully protect against surface etching. Acid can come in various forms, such as fruit juices, wine, salad dressings, or even urine in bathroom settings, and can cause damage. The good news is that this type of damage can typically be repaired.
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