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Frequently Asked Questions

Q: What are the reasons for cleaning your stone surface? - Tile Cleaners

• A: Cleaning your stone surface is essential because natural stone products tend to harbor dirt, residues, dust, and grime within their pores. It is crucial to thoroughly clean these pores before applying any sealant to the surface. If dirt and other contaminants are trapped beneath the stone sealer, they can eventually lead to the formation of a milky white residue between the top of the stone and the underside of the sealer. To rectify this issue, it becomes necessary to remove the stone sealer and perform a thorough cleaning process.

Other FAQs :

• Q: Is it a safe process to have my tiles cleaned?
• A: Rest assured, our tile cleaning services prioritize safety. At Tile Cleaners®, we utilize top-quality water-based products and advanced cleaning machinery to ensure the best possible cleaning solutions without compromising the condition of your stone tiles. We understand that stone-based tiles are often more porous and require special attention. That's why we emphasize the use of appropriate products and equipment tailored to each tile type, allowing us to bring your stone tiles back to their optimal condition.
• Q: How will the charges for cleaning my stone tiles be determined?
• A: Our pricing for cleaning stone tiles is based on a per square meter rate for each individual room. To provide transparency, we have a detailed price list available on our website for you to review. To ensure a smooth and efficient process, we kindly request that you measure each room individually before our arrival. This helps facilitate a fast and straightforward billing process at the end of the service, benefiting both parties involved.
• Q: How can I assess whether my stone surface has been adequately sealed?
• A: You can determine if your stone surface has been effectively sealed by conducting a water test. Pour a small amount of water onto the surface and observe its behavior. If the water is quickly absorbed into the surface, it indicates that the surface requires sealing as it is not adequately protected. However, if the water forms into small beads and remains on the surface without being absorbed, it suggests that the surface has been properly sealed and the sealer is providing the desired level of protection. This simple water test can help you assess the effectiveness of the seal and determine if any resealing is necessary to maintain the surface's protection and appearance.
• Q: What measures can I take to maintain the fresh appearance of my stone tiles?
• A: To maintain the fresh appearance of your stone tiles and grout, Tile Cleaners® suggests a weekly cleaning routine using a damp microfiber cloth and a mild detergent. This helps remove dirt and grime from the tiled surface. It's important to avoid using strong detergents that may affect the sealer. Instead, opt for mild detergents and pH-neutral substances. For optimal protection against staining, our top recommendation is to have your stone tiles sealed with one of our highest quality sealers. Sealing provides the best safeguard for your stone tiles.
• Q: Can Tile Cleaners assist with moving my furniture?
• A: Tile Cleaners® does not provide assistance with moving large furniture due to insurance limitations. However, we are more than willing to assist you in moving smaller items as needed.

For More Questions

FAQs » Tile Cleaners

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