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Frequently Asked Questions
- A: Tile Cleaners® does not provide assistance with moving large furniture due to insurance limitations. However, we are more than willing to assist you in moving smaller items as needed.
Q: Can Tile Cleaners assist with moving my furniture? - Tile Cleaners
Other FAQs :
- Q: What type of guarantee is offered with tile sealing services?
- A: Tile sealing services typically do not come with guarantees. The lifespan of our Impregnating Water Based Sealers is approximately up to 10 years, depending on various factors such as the quality of the stone, traffic levels, and maintenance practices. It is essential to note that sealing does not create an impenetrable barrier, but rather provides a timeframe to address spills. While an unsealed floor can stain immediately, a sealed floor is resistant to staining and allows for a reaction time of 4-5 hours. A penetrating sealer is applied just below the surface of the stone, preventing spills from penetrating and staining the stone. However, it is unable to prevent acid-based spills (like red wine, vinegar, urine, fruit juice, etc.) from causing etching or burning on the stone surface, leading to a dull or frosty appearance. It is crucial to promptly clean up spills of this nature to prevent permanent damage to the stone surface.
- Q: How can I accurately measure the size of the stone area?
- A: To obtain an accurate measurement of the stone area, we suggest measuring each room individually. Simply multiply the width by the length of the room. For instance, if a room measures 3 meters in length and 2 meters in width, the calculation would be 3 * 2 = 6m² in total.
- Q: What steps should I take to prepare for the cleaning of my stone floors?
- A: Please ensure that all furniture and items are moved off the floor prior to our arrival, as this will prepare the space for us to clean effectively.
- Q: How can I assess whether my stone surface has been adequately sealed?
- A: You can determine if your stone surface has been effectively sealed by conducting a water test. Pour a small amount of water onto the surface and observe its behavior. If the water is quickly absorbed into the surface, it indicates that the surface requires sealing as it is not adequately protected. However, if the water forms into small beads and remains on the surface without being absorbed, it suggests that the surface has been properly sealed and the sealer is providing the desired level of protection. This simple water test can help you assess the effectiveness of the seal and determine if any resealing is necessary to maintain the surface's protection and appearance.
- Q: Can you assist in removing a stain from my stone floor?
- A: If the stain is relatively new and hasn't deeply set into the stone, there is a good chance that we can remove it. However, we cannot provide a guarantee of complete stain removal; our assurance lies in cleaning the stain to the best possible condition. The effectiveness of stain removal also depends on whether the stone tiles have been previously sealed or not. Certain stains may penetrate the natural stone and settle below the surface, making them difficult to clean. To prevent future staining, it is essential to have us perform the process of stripping, cleaning, and sealing your stone floor. This comprehensive treatment ensures that your stone floors are protected against potential stains.
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huge range of tiles and surfaces in all locations including: