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Frequently Asked Questions

Other FAQs :

• Q: Does Tile Cleaning employ chemical cleaners in their cleaning processes?
• A: In certain cleaning scenarios, the use of a chemical cleaner may be necessary as a pre-treatment. However, it's important to note that the chemical cleaner employed by Tile Cleaning contains no acid or bleach, as these ingredients can cause long-term damage to your grout. Following the application of the chemical solution, our vapor technology is utilized to remove discoloration and eliminate any residual chemical residue from the grout joints. It is worth mentioning that in cases where the grout is old and significantly discolored, there might be instances where we need to use chemicals that contain a minimal amount of bleach or acid. Rest assured, our aim is always to prioritize the safety and preservation of your grout while achieving the best possible cleaning outcomes.
• Q: Does Tile Cleaning provide assistance with furniture moving prior to initiating the grout cleaning process?
• A: Tile Cleaning understands the need for assistance with moving furniture before starting the grout cleaning process. Our technicians are capable of helping with items that can be reasonably moved by one person, such as furniture with wheels, light furniture, tables, and chairs. However, it is important to note that while our insurance covers our restoration services, we cannot be held responsible for any damage that may occur to furniture or property when our technicians assist with moving items at your request. We prioritize caution and care during the process, but it's advisable to take precautions and consider the specific requirements and risks associated with moving your furniture.
• Q: After making the decision to proceed, what is the typical timeframe for scheduling the grout work?
• A: Once you have made the decision to proceed with our grout work, Tile Cleaners® typically schedules appointments within a timeframe of 2 to 10 days. We strive to accommodate your needs efficiently and aim to provide prompt service. In many cases, the actual work on your grout can be completed on the same day that we come out to confirm the quote, ensuring a seamless and timely process. Our goal is to minimize any delays and complete the job promptly while maintaining the highest standard of quality.
• Q: Does Tile Cleaning utilize a truck-mounted cleaning machine in their cleaning processes?
• A: Tile Cleaning may use a truck-mounted cleaning machine in certain situations, taking into account the size and requirements of the job. The equipment is capable of generating pressure ranging from 1500 to 3000 psi. However, it is important to note that we adjust the pressure according to the specific type of tile and grout being treated. This precautionary measure is crucial to prevent any potential damage. Using the incorrect pressure can result in the formation of small cracks in the grout joint or exacerbate existing cracks. By carefully adjusting the pressure, we ensure that the cleaning process is effective while safeguarding the integrity of your grout and tile surfaces.
• Q: What steps should I take to prepare for the grout cleaning process?
• A: To facilitate the grout cleaning process and ensure our ability to effectively clean and restore your grout, it is necessary for you to prepare the area beforehand. This involves moving all furniture and items off the floor, allowing us unobstructed access to the grout. By taking this step and ensuring a clear workspace, we can efficiently carry out the cleaning procedure upon our arrival.

For More Questions

FAQs » Tile and Grout Cleaning » Cleaning Porcelain Tiles

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