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Frequently Asked Questions

Q: How can I accurately measure the size of the stone area? - Stone Restoration

• A: To obtain an accurate measurement of the stone area, we suggest measuring each room individually. Simply multiply the width by the length of the room. For instance, if a room measures 3 meters in length and 2 meters in width, the calculation would be 3 * 2 = 6m² in total.

Other FAQs :

• Q: How will you charge me for restoring my Stone tiles?
• A: For cleaning Stone tiles, we charge per square meter for each separate room. For other services the quote will depend more on the type and amount of work required. There is a price list on our website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.
• Q: Can you assist in removing a stain from my stone floor?
• A: If the stain is relatively new and hasn't deeply set into the stone, there is a good chance that we can remove it. However, we cannot provide a guarantee of complete stain removal; our assurance lies in cleaning the stain to the best possible condition. The effectiveness of stain removal also depends on whether the stone tiles have been previously sealed or not. Certain stains may penetrate the natural stone and settle below the surface, making them difficult to clean. To prevent future staining, it is essential to have us perform the process of stripping, cleaning, and sealing your stone floor. This comprehensive treatment ensures that your stone floors are protected against potential stains.
• Q: What different types of Stone tiles do Tile Cleaners clean?
• A: Indoor and outdoor areas, Stone pavers, liquid Stone, wherever you have Stone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom Stone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.
• Q: Does Tile Cleaning offer assistance with moving furniture when sealing the floor?
• A: Tile Cleaning provides assistance with moving furniture during the floor sealing process. Their team of dedicated technicians is available to help with the relocation of furniture items that can be reasonably managed by one person, such as those with wheels or lightweight furniture like tables and chairs. However, it is important to keep in mind that while Tile Cleaning takes precautions to protect your belongings, they cannot be held responsible for any damages that may occur during the furniture moving process. To ensure the safety of valuable or fragile items, it is recommended to either relocate them to a secure area or properly secure them before the technicians arrive. By taking these necessary precautions, you can help ensure the safety of your furniture and minimize the risk of potential damage while the floor sealing process is being carried out.
• Q: How do I know when my Stone tiles need restoration?
• A: You will know it's time to have your Stone tiles professionally cleaned and restored once your Stone floors start looking dull and matte, even after you have given them an efficient domestic clean. If you notice that your Stone tiles are staining easily, this is a good indication that your previous sealer is wearing off and your Stone floors will need to be resealed immediately to prevent detrimental staining.

For More Questions

FAQs » Stone Restoration

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use the online enquiry form at the top of the page.

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