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Frequently Asked Questions

Q: Why do I still see marks on my polished marble/limestone/travertine even though it has been sealed? - Stone Cleaning

• A: Even though your polished marble/limestone/travertine has been sealed, you may still notice marks on the surface. It's important to understand that these marks are often not stains but rather etches. Acid-sensitive stones, such as these, can be affected by any acid, which can lead to a loss of polish and the creation of a dull or frosty surface. For example, red wine can cause both a stain and an etch on unsealed stone, but on a sealed stone, only the etch may be visible. Penetrating sealers function by sitting below the surface of the stone, preventing acid from deeply penetrating and causing stubborn stains, but they may not fully protect against surface etching. Acid can come in various forms, such as fruit juices, wine, salad dressings, or even urine in bathroom settings, and can cause damage. The good news is that this type of damage can typically be repaired.

Other FAQs :

• Q: What measures can I take to maintain the fresh appearance of my stone tiles?
• A: To maintain the fresh appearance of your stone tiles and grout, Tile Cleaners® suggests a weekly cleaning routine using a damp microfiber cloth and a mild detergent. This helps remove dirt and grime from the tiled surface. It's important to avoid using strong detergents that may affect the sealer. Instead, opt for mild detergents and pH-neutral substances. For optimal protection against staining, our top recommendation is to have your stone tiles sealed with one of our highest quality sealers. Sealing provides the best safeguard for your stone tiles.
• Q: Can Tile Cleaners restore my floors to their original, like-new appearance?
• A: If your grout (and stone, if applicable) have not been sealed before, it is possible that certain stains, especially in high-traffic areas, may be permanent. However, if your grout (and stone, if applicable) have been previously sealed, the sealing should have prevented the penetration of dirt and other contaminants, resulting in an excellent outcome after cleaning.
• Q: How often should I re-seal?
• A: It depends on the type of sealer used and the amount of foot traffic the surface is exposed to. Australia's Deepshield® range of deep impregnating water based sealer's offer long term benefits with Deepshield Gold® lasting up to 15 years. Topical sealer's have a life expectancy of around 3 years. If you have a high amount of foot traffic or perhaps severe weather conditions(for outdoor tiles) you may experience a shorter lifetime. Sealing your floors can also depend on the surfaces condition. Once they start showing patchy areas and begin staining easily then you should have them resealed. A natural stone floor can keep its natural finish for a lifetime if looked after properly. To ensure that this is true make sure you use the correct products for your natural stone floor. Give us a call and we can assist you with all your enquiries.
• Q: How will the charges for cleaning my stone tiles be determined?
• A: Our pricing for cleaning stone tiles is based on a per square meter rate for each individual room. To provide transparency, we have a detailed price list available on our website for you to review. To ensure a smooth and efficient process, we kindly request that you measure each room individually before our arrival. This helps facilitate a fast and straightforward billing process at the end of the service, benefiting both parties involved.
• Q: Can you assist in removing a stain from my stone floor?
• A: If the stain is relatively new and hasn't deeply set into the stone, there is a good chance that we can remove it. However, we cannot provide a guarantee of complete stain removal; our assurance lies in cleaning the stain to the best possible condition. The effectiveness of stain removal also depends on whether the stone tiles have been previously sealed or not. Certain stains may penetrate the natural stone and settle below the surface, making them difficult to clean. To prevent future staining, it is essential to have us perform the process of stripping, cleaning, and sealing your stone floor. This comprehensive treatment ensures that your stone floors are protected against potential stains.

For More Questions

FAQs » Stone Cleaning

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