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Frequently Asked Questions

Other FAQs :

• Q: Is there a cost associated with obtaining an estimate from Tile Cleaners?
• A: In the majority of cases, Tile Cleaning provides free quotes over the phone. However, there are situations where it may be necessary for us to assess the work that needs to be done before providing a quote. This determination is based on factors such as the size and complexity of the project. Rest assured, our team will communicate clearly whether an on-site evaluation is required and guide you accordingly. Our goal is to ensure transparency and provide accurate pricing information for your specific cleaning needs.
• Q: How will you charge me for stripping, cleaning and sealing my grout?
• A: We charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.
• Q: Does Tile Cleaning employ chemical cleaners in their cleaning processes?
• A: In certain cleaning scenarios, the use of a chemical cleaner may be necessary as a pre-treatment. However, it's important to note that the chemical cleaner employed by Tile Cleaning contains no acid or bleach, as these ingredients can cause long-term damage to your grout. Following the application of the chemical solution, our vapor technology is utilized to remove discoloration and eliminate any residual chemical residue from the grout joints. It is worth mentioning that in cases where the grout is old and significantly discolored, there might be instances where we need to use chemicals that contain a minimal amount of bleach or acid. Rest assured, our aim is always to prioritize the safety and preservation of your grout while achieving the best possible cleaning outcomes.
• Q: Can you tell if the grout has been recoloured?
• A: The recolouring process will leave your grout looking brand new eliminating any colour variations. The colour sealer used is a penetrating colour sealer leaving the grout in its natural state as it bonds to the silica in the grout joint. Some colour sealers on the market are topical that will cause your grout to look painted in its completed state.
• Q: What measures can I take to preserve the appearance of my grout and keep it looking fresh?
• A: To maintain the pristine appearance of your tiles and grout, Tile Cleaners® suggests a few important steps. First and foremost, we recommend sealing your grout lines using our highly effective water-based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. This proven product helps protect your grout from stains and discoloration, keeping it looking fresh. Additionally, we advise regular weekly cleaning using a damp microfiber cloth and a mild detergent. This gentle cleaning routine helps eliminate dirt and grime from the tiled surface without compromising the integrity of the sealer. It's crucial to avoid using strong detergents with acidic or alkaline properties, as they may negatively affect the sealer. Instead, opt for mild detergents and pH-neutral substances for optimal results. By following these guidelines, you can effectively preserve the appearance and longevity of your grout, ensuring it stays looking new for years to come.

For More Questions

FAQs » Cleaning and Sealing

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use the online enquiry form at the top of the page.

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