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Frequently Asked Questions

Other FAQs :

• Q: Which specific products are utilized in the provided services?
• A: In our services, Tile Cleaners® exclusively employs high-quality cleaners and sealers sourced from reputable industry suppliers. These products are carefully chosen to ensure their suitability and effectiveness for the specific task at hand. We prioritize using premium products to deliver optimal results in our cleaning and sealing services.
• Q: What type of guarantee is offered with tile sealing services?
• A: Tile sealing services typically do not come with guarantees. The lifespan of our Impregnating Water Based Sealers is approximately up to 10 years, depending on various factors such as the quality of the stone, traffic levels, and maintenance practices. It is essential to note that sealing does not create an impenetrable barrier, but rather provides a timeframe to address spills. While an unsealed floor can stain immediately, a sealed floor is resistant to staining and allows for a reaction time of 4-5 hours. A penetrating sealer is applied just below the surface of the stone, preventing spills from penetrating and staining the stone. However, it is unable to prevent acid-based spills (like red wine, vinegar, urine, fruit juice, etc.) from causing etching or burning on the stone surface, leading to a dull or frosty appearance. It is crucial to promptly clean up spills of this nature to prevent permanent damage to the stone surface.
• Q: What steps should I take to prepare for the cleaning of my stone floors?
• A: Please ensure that all furniture and items are moved off the floor prior to our arrival, as this will prepare the space for us to clean effectively.
• Q: What are the reasons for cleaning your stone surface?
• A: Cleaning your stone surface is essential because natural stone products tend to harbor dirt, residues, dust, and grime within their pores. It is crucial to thoroughly clean these pores before applying any sealant to the surface. If dirt and other contaminants are trapped beneath the stone sealer, they can eventually lead to the formation of a milky white residue between the top of the stone and the underside of the sealer. To rectify this issue, it becomes necessary to remove the stone sealer and perform a thorough cleaning process.
• Q: Why did the tile supplier recommend sealing my porcelain tiles while the tiler advised against it?
• A: Porcelain tiles can be a source of confusion in the market, and many resources have been dedicated to clarifying the various aspects involved. It is important to note that the more inquiries you make, the more perplexed you may become. As a general guideline, textured and honed porcelain tiles typically do not require sealing, while polished porcelain tiles often benefit from it. This may seem counterintuitive, as the polishing process creates tiny pores that are prone to staining. Applying a high-quality penetrating sealer can effectively fill these pores and provide reliable stain protection. On the other hand, textured porcelain tiles usually require thorough cleaning due to their rough surface. If you find yourself uncertain, conducting a stain test can be helpful. Obtain a sample stone or an off-cut and attempt to stain it using substances commonly found in that particular area. If staining occurs, it indicates a potential benefit to having the porcelain tiles sealed.

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FAQs » Tile Cleaners

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