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Frequently Asked Questions

Q: Can you assist in removing a stain from my stone floor? - Tile Cleaners

• A: If the stain is relatively new and hasn't deeply set into the stone, there is a good chance that we can remove it. However, we cannot provide a guarantee of complete stain removal; our assurance lies in cleaning the stain to the best possible condition. The effectiveness of stain removal also depends on whether the stone tiles have been previously sealed or not. Certain stains may penetrate the natural stone and settle below the surface, making them difficult to clean. To prevent future staining, it is essential to have us perform the process of stripping, cleaning, and sealing your stone floor. This comprehensive treatment ensures that your stone floors are protected against potential stains.

Other FAQs :

• Q: What type of guarantee is offered with tile sealing services?
• A: Tile sealing services typically do not come with guarantees. The lifespan of our Impregnating Water Based Sealers is approximately up to 10 years, depending on various factors such as the quality of the stone, traffic levels, and maintenance practices. It is essential to note that sealing does not create an impenetrable barrier, but rather provides a timeframe to address spills. While an unsealed floor can stain immediately, a sealed floor is resistant to staining and allows for a reaction time of 4-5 hours. A penetrating sealer is applied just below the surface of the stone, preventing spills from penetrating and staining the stone. However, it is unable to prevent acid-based spills (like red wine, vinegar, urine, fruit juice, etc.) from causing etching or burning on the stone surface, leading to a dull or frosty appearance. It is crucial to promptly clean up spills of this nature to prevent permanent damage to the stone surface.
• Q: What steps should I take to prepare for the cleaning of my stone floors?
• A: Please ensure that all furniture and items are moved off the floor prior to our arrival, as this will prepare the space for us to clean effectively.
• Q: What types of tiles can be cleaned by tile cleaners?
• A: Tile cleaners are equipped to clean a wide range of tiles, both indoors and outdoors. They can effectively clean various surfaces such as stone pavers, liquid stone, ceramic tiles, natural stone tiles, clay and concrete pavers, pool mosaics, porcelain or ceramic floor tiles, bathroom stone tiles, and natural stone floors and walls. Regardless of the specific type of tile you have, tile cleaners are capable of catering to your cleaning needs
• Q: How can I assess whether my stone surface has been adequately sealed?
• A: You can determine if your stone surface has been effectively sealed by conducting a water test. Pour a small amount of water onto the surface and observe its behavior. If the water is quickly absorbed into the surface, it indicates that the surface requires sealing as it is not adequately protected. However, if the water forms into small beads and remains on the surface without being absorbed, it suggests that the surface has been properly sealed and the sealer is providing the desired level of protection. This simple water test can help you assess the effectiveness of the seal and determine if any resealing is necessary to maintain the surface's protection and appearance.
• Q: Why do I still see marks on my polished marble/limestone/travertine even though it has been sealed?
• A: Even though your polished marble/limestone/travertine has been sealed, you may still notice marks on the surface. It's important to understand that these marks are often not stains but rather etches. Acid-sensitive stones, such as these, can be affected by any acid, which can lead to a loss of polish and the creation of a dull or frosty surface. For example, red wine can cause both a stain and an etch on unsealed stone, but on a sealed stone, only the etch may be visible. Penetrating sealers function by sitting below the surface of the stone, preventing acid from deeply penetrating and causing stubborn stains, but they may not fully protect against surface etching. Acid can come in various forms, such as fruit juices, wine, salad dressings, or even urine in bathroom settings, and can cause damage. The good news is that this type of damage can typically be repaired.

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