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Frequently Asked Questions

Other FAQs :

• Q: What type of guarantee is offered with tile sealing services?
• A: Tile sealing services typically do not come with guarantees. The lifespan of our Impregnating Water Based Sealers is approximately up to 10 years, depending on various factors such as the quality of the stone, traffic levels, and maintenance practices. It is essential to note that sealing does not create an impenetrable barrier, but rather provides a timeframe to address spills. While an unsealed floor can stain immediately, a sealed floor is resistant to staining and allows for a reaction time of 4-5 hours. A penetrating sealer is applied just below the surface of the stone, preventing spills from penetrating and staining the stone. However, it is unable to prevent acid-based spills (like red wine, vinegar, urine, fruit juice, etc.) from causing etching or burning on the stone surface, leading to a dull or frosty appearance. It is crucial to promptly clean up spills of this nature to prevent permanent damage to the stone surface.
• Q: Why should I clean my stone surface?
• A: Natural stone products contain dirt, residues, dust and grime in their pores. These pores need to be cleaned well before any sealant is applied to the surface of the stone. If dirt etc. is trapped under the stone sealer sooner or later it will cause a milky white residue between the top of the stone and the underside of the sealer. The only way to remove this is to remove the stone sealer and clean.
• Q: What different types of stone tiles do Tile Cleaners clean?
• A: Indoor and outdoor areas, stone pavers, liquid stone, wherever you have stone tiles we have the answer. External tiles, natural stone pavers and tiles, clay and concrete pavers, pool mosaics and floor tiles in porcelain or ceramic; bathroom stone tiles or natural stone floors and walls. We cater for each and every different type of tiles you might have.
• Q: What should I do to prepare for the stone cleaning?
• A: Move all furniture and items off the floor so it is ready for when we arrive.
• Q: Can Tile Cleaners restore my floors to their original, like-new appearance?
• A: If your grout (and stone, if applicable) have not been sealed before, it is possible that certain stains, especially in high-traffic areas, may be permanent. However, if your grout (and stone, if applicable) have been previously sealed, the sealing should have prevented the penetration of dirt and other contaminants, resulting in an excellent outcome after cleaning.

For More Questions

FAQs » Stone Cleaning

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use the online enquiry form at the top of the page.

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