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Frequently Asked Questions

Other FAQs :

• Q: There is a stain on my slate floor. Can you remove it?
• A: If the stain is new and has not set in well, we will probably be able to remove it. However, we cannot guarantee that we will remove it completely but to its best possible restorable condition. Some stains might penetrate the natural stone and settle in below the surface and can be hard to clean out. It is important to have us strip, clean and seal your floor so in the future nothing will be able to stain your slate floors.
• Q: Does Tile Cleaning offer assistance with moving furniture when sealing the floor?
• A: Tile Cleaning provides assistance with moving furniture during the floor sealing process. Their team of dedicated technicians is available to help with the relocation of furniture items that can be reasonably managed by one person, such as those with wheels or lightweight furniture like tables and chairs. However, it is important to keep in mind that while Tile Cleaning takes precautions to protect your belongings, they cannot be held responsible for any damages that may occur during the furniture moving process. To ensure the safety of valuable or fragile items, it is recommended to either relocate them to a secure area or properly secure them before the technicians arrive. By taking these necessary precautions, you can help ensure the safety of your furniture and minimize the risk of potential damage while the floor sealing process is being carried out.
• Q: What process can I expect when you come to clean and seal my Slate tiles?
• A: Our Tile Cleaners ® $custom_city professional team will go through the job processes step by step so you know exactly what your getting. The slate floor is thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry slate floor and allowed to set. The newly sealed slate tiles will not only look as new again, it will also protect the slate surface for longer and make it much easier to clean.
• Q: What steps should I take to prepare my slate floors for cleaning?
• A: To prepare your slate floors for cleaning, it is recommended to move all furniture and items off the floor. This allows the cleaning process to be carried out efficiently and effectively. By removing furniture and items from the slate floor, you create a clear space for the cleaning team to work on, ensuring that the entire surface can be properly cleaned. This preparation step helps to facilitate the cleaning process and ensures that your slate floors receive the attention they need.
• Q: Do the products used by Tile Cleaning contain any toxic ingredients?
• A: Tile Cleaning places great importance on the safety of your family throughout the cleaning process and guarantees the use of non-toxic finishing agents. Our commitment to safety is rooted in protecting your loved ones by avoiding any potentially harmful substances or ingredients. When selecting cleaning products, Tile Cleaning exercises utmost care to exclude any ingredients that could pose health risks. This approach not only helps preserve the condition of your stone tiles but also exemplifies our dedication to prioritizing the overall health and safety of your household.

For More Questions

FAQs » Slate Cleaning and Sealing

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