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Frequently Asked Questions
Other FAQs :
- Q: Why is it important for me to have my Donnybrook Stone sealed?
- A: Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the natural stone. It is extremely important to have your Donnybrook Stone sealed. All Donnybrook Stone should be sealed when first installed; this initial seal can last up to 15 years. It is important to call us as soon as your Donnybrook Stone floors are installed so we can protect them before any accidental permanent damage occurs.
- Q: Do you offer color enhancing services for travertine? If yes, could you provide an explanation of the process involved in color enhancement?
- A: Absolutely, we provide color enhancing services specifically designed for travertine. The color enhancement process involves the application of a specialized compound that enriches and intensifies the natural appearance of the travertine. By applying the color enhancer, the tiles' tones and hues are deepened, bringing out the inherent beauty of the travertine material. This treatment imparts a subtle wet or low sheen finish, enhancing the overall visual appeal of your travertine surfaces. Our color enhancing services are aimed at highlighting the unique characteristics and enhancing the aesthetics of your travertine.
- Q: What kind of sealer do you apply? And will it affect the texture of my Donnybrook Stone tiles?
- A: All of our sealing products are water based, we do not apply solvent- based sealer except in certain cases where it is the only option. The sealer will not affect the texture of your Donnybrook Stone in any way; however, it will protect your Donnybrook Stone from staining and maintain that lustrous, natural finish you are looking for.
- Q: What is acid etching and how can I protect my Donnybrook Stone against it?
- A: Any acidic substance is harmful for your Donnybrook Stone, they can be etched (eaten/corroded) easily and sealing against acid attack is very difficult. The best way to protect your Donnybrook Stone tiles from acid attack is to seal and clean spills immediately. The high porosity of stone based tiles makes sealing a must in order to provide protection against future acid attack and liquid spillage.
- Q: What is the process I can expect when you come to seal my Donnybrook Stone floors?
- A: Our professional team will go through the job processes with you step by step so you know exactly what you're getting. The process includes stripping any previous sealer if applied, the Donnybrook Stone is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. A new sealer is applied to the dry Donnybrook Stone and allowed to set. The newly sealed Donnybrook Stone will not only look new again, it will be protected and result in your Donnybrook Stone becoming easier to maintain.
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