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Frequently Asked Questions
Other FAQs :
- Q: What type of guarantee is offered with tile sealing services?
- A: Tile sealing services typically do not come with guarantees. The lifespan of our Impregnating Water Based Sealers is approximately up to 10 years, depending on various factors such as the quality of the stone, traffic levels, and maintenance practices. It is essential to note that sealing does not create an impenetrable barrier, but rather provides a timeframe to address spills. While an unsealed floor can stain immediately, a sealed floor is resistant to staining and allows for a reaction time of 4-5 hours. A penetrating sealer is applied just below the surface of the stone, preventing spills from penetrating and staining the stone. However, it is unable to prevent acid-based spills (like red wine, vinegar, urine, fruit juice, etc.) from causing etching or burning on the stone surface, leading to a dull or frosty appearance. It is crucial to promptly clean up spills of this nature to prevent permanent damage to the stone surface.
- Q: Can you assist in removing a stain from my stone floor?
- A: If the stain is relatively new and hasn't deeply set into the stone, there is a good chance that we can remove it. However, we cannot provide a guarantee of complete stain removal; our assurance lies in cleaning the stain to the best possible condition. The effectiveness of stain removal also depends on whether the stone tiles have been previously sealed or not. Certain stains may penetrate the natural stone and settle below the surface, making them difficult to clean. To prevent future staining, it is essential to have us perform the process of stripping, cleaning, and sealing your stone floor. This comprehensive treatment ensures that your stone floors are protected against potential stains.
- Q: What measures can I take to maintain the fresh appearance of my stone tiles?
- A: To maintain the fresh appearance of your stone tiles and grout, Tile Cleaners® suggests a weekly cleaning routine using a damp microfiber cloth and a mild detergent. This helps remove dirt and grime from the tiled surface. It's important to avoid using strong detergents that may affect the sealer. Instead, opt for mild detergents and pH-neutral substances. For optimal protection against staining, our top recommendation is to have your stone tiles sealed with one of our highest quality sealers. Sealing provides the best safeguard for your stone tiles.
- Q: How will the charges for cleaning my stone tiles be determined?
- A: Our pricing for cleaning stone tiles is based on a per square meter rate for each individual room. To provide transparency, we have a detailed price list available on our website for you to review. To ensure a smooth and efficient process, we kindly request that you measure each room individually before our arrival. This helps facilitate a fast and straightforward billing process at the end of the service, benefiting both parties involved.
- Q: What is the recommended frequency for re-sealing a stone surface?
- A: The recommended frequency for re-sealing a stone surface is typically every 5 to 10 years, depending on the quality and type of sealer used. Some premium sealers can last even longer, up to 15 years or even a lifetime. Special stone seal removers are available for resealing natural stone floors. With proper care and maintenance, a natural stone floor can maintain its natural finish for a lifetime. It is crucial to use the appropriate products specifically designed for your type of natural stone floor to ensure its longevity and appearance. Additionally, it is important to seal other stone features such as stairs, tables, pillars, and fireplaces to protect them from staining and damage. Fireplaces, in particular, can be susceptible to staining from carbon deposits and UV damage, making sealing essential for their preservation.
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huge range of tiles and surfaces in all locations including: