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Frequently Asked Questions
Other FAQs :
- Q: After making the decision to proceed, what is the typical timeframe for scheduling the grout work?
- A: Once you have made the decision to proceed with our grout work, Tile Cleaners® typically schedules appointments within a timeframe of 2 to 10 days. We strive to accommodate your needs efficiently and aim to provide prompt service. In many cases, the actual work on your grout can be completed on the same day that we come out to confirm the quote, ensuring a seamless and timely process. Our goal is to minimize any delays and complete the job promptly while maintaining the highest standard of quality.
- Q: Does Tile Cleaning utilize a truck-mounted cleaning machine in their cleaning processes?
- A: Tile Cleaning may use a truck-mounted cleaning machine in certain situations, taking into account the size and requirements of the job. The equipment is capable of generating pressure ranging from 1500 to 3000 psi. However, it is important to note that we adjust the pressure according to the specific type of tile and grout being treated. This precautionary measure is crucial to prevent any potential damage. Using the incorrect pressure can result in the formation of small cracks in the grout joint or exacerbate existing cracks. By carefully adjusting the pressure, we ensure that the cleaning process is effective while safeguarding the integrity of your grout and tile surfaces.
- Q: Does Tile Cleaning provide assistance with furniture moving prior to initiating the grout cleaning process?
- A: Tile Cleaning understands the need for assistance with moving furniture before starting the grout cleaning process. Our technicians are capable of helping with items that can be reasonably moved by one person, such as furniture with wheels, light furniture, tables, and chairs. However, it is important to note that while our insurance covers our restoration services, we cannot be held responsible for any damage that may occur to furniture or property when our technicians assist with moving items at your request. We prioritize caution and care during the process, but it's advisable to take precautions and consider the specific requirements and risks associated with moving your furniture.
- Q: Why recolour my grout?
- A: In some circumstances, your existing grout can be soiled to the point it will not clean well enough to be acceptable. Grout can also fade if exposed to excessive foot traffic or sunlight making it impossible to eliminate colour variations in your grout.
- Q: Can grout recolouring make my grout lighter?
- A: Yes, your existing grout can be recoloured to a lighter or darker shade of your existing grout or a different colour altogether to match your decor.
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