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Frequently Asked Questions

Q: There is a stain on my Donnybrook Stone floor. Can you remove it? - Tile and Grout Cleaning | Cleaning Donnybrook Stone

• A: Here at Tile Cleaners® we understand the importance of your family's safety. This is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your Donnybrook Stone floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Other FAQs :

• Q: How will you charge me for cleaning my Donnybrook Stone tiles?
• A: Tile Cleaners® charge per square metre for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.
• Q: Does Tile Cleaning offer assistance with moving furniture when sealing the floor?
• A: Tile Cleaning provides assistance with moving furniture during the floor sealing process. Their team of dedicated technicians is available to help with the relocation of furniture items that can be reasonably managed by one person, such as those with wheels or lightweight furniture like tables and chairs. However, it is important to keep in mind that while Tile Cleaning takes precautions to protect your belongings, they cannot be held responsible for any damages that may occur during the furniture moving process. To ensure the safety of valuable or fragile items, it is recommended to either relocate them to a secure area or properly secure them before the technicians arrive. By taking these necessary precautions, you can help ensure the safety of your furniture and minimize the risk of potential damage while the floor sealing process is being carried out.
• Q: What should I do to prepare for the Donnybrook Stone floors cleaning?
• A: Move all furniture and items off the floor so it is ready for when we arrive.
• Q: When is the best time to seal my Donnybrook Stone floors and how do I know that mine need sealing now?
• A: The best time to have your Donnybrook Stone tiles sealed is immediately after installation to prevent any accidental staining or damage. You will know that your Donnybrook Stone tiles need sealing once you start noticing patchy sealed areas of the floor and/or your Donnybrook Stone tiles are beginning to stain easier.
• Q: What can I do to keep my Donnybrook Stone tiles looking new?
• A: To keep your Donnybrook Stone tiles and grout looking new, Tile Cleaners® recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents (any strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended. Our best advice to protect your Donnybrook Stone tiles is to seal them with one of our highest quality sealers. This is the best protection you Donnybrook Stone tiles can have against staining, while also resulting in regular maintenance becoming easier.

For More Questions

FAQs » Tile and Grout Cleaning » Cleaning Donnybrook Stone

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use the online enquiry form at the top of the page.

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