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Frequently Asked Questions

Other FAQs :

• Q: What steps or preparations are typically recommended before having a floor sealed?
• A: To prepare for your floor sealing appointment, it is important to take necessary precautions. One crucial step is clearing the floor area by removing all furniture and items. This ensures a clean and unobstructed space for the professionals to efficiently carry out the sealing process. By ensuring that the floor is free from any objects, you can help facilitate a smooth and effective floor sealing experience. This preparation allows the technicians to access all areas of the floor and ensures optimal results in the sealing process.
• Q: Which specific products are utilized in the provided services?
• A: In our services, Tile Cleaners® exclusively employs high-quality cleaners and sealers sourced from reputable industry suppliers. These products are carefully chosen to ensure their suitability and effectiveness for the specific task at hand. We prioritize using premium products to deliver optimal results in our cleaning and sealing services.
• Q: What type of guarantee is provided with stone sealing services?
• A: Stone and grout sealing services do not typically come with guarantees. However, our Impregnating Water Based Sealers have a life expectancy of up to 10 years, which can vary based on factors such as the quality of the stone, level of foot traffic, and maintenance procedures implemented. It is important to understand that a sealer does not provide complete imperviousness to stains. Rather, it offers a reaction time to address spills. An unsealed floor can immediately stain, whereas a sealed floor is resistant to staining and provides a reaction time of up to 4-5 hours. A penetrating sealer sits just beneath the stone's surface, preventing spills from penetrating and causing staining. However, it cannot prevent etching or surface damage caused by acid-based spills like red wine, vinegar, urine, or fruit juice. Immediate cleaning of such spills is crucial to prevent permanent damage to the stone surface.
• Q: Why do I still see marks on my polished marble/limestone/travertine even though it has been sealed?
• A: Even though your polished marble/limestone/travertine has been sealed, you may still notice marks on the surface. It's important to understand that these marks are often not stains but rather etches. Acid-sensitive stones, such as these, can be affected by any acid, which can lead to a loss of polish and the creation of a dull or frosty surface. For example, red wine can cause both a stain and an etch on unsealed stone, but on a sealed stone, only the etch may be visible. Penetrating sealers function by sitting below the surface of the stone, preventing acid from deeply penetrating and causing stubborn stains, but they may not fully protect against surface etching. Acid can come in various forms, such as fruit juices, wine, salad dressings, or even urine in bathroom settings, and can cause damage. The good news is that this type of damage can typically be repaired.
• Q: What is the recommended waiting time before walking on sealed tiles or placing furniture back on them?
• A: The recommended waiting time before walking on sealed tiles and placing furniture back on them is typically around 4 hours. This allows the tiles to become touch dry, making it safe to walk on the surface and return most furniture items. However, it is important to avoid mopping the tiles or exposing them to moisture for at least 24 hours to prevent washing off the sealer. The sealer requires up to 24 hours to fully cure and provide optimal protection. It is also advisable to refrain from placing rugs on the floor for at least 24 hours, allowing the tiles to breathe until the sealer is completely cured. Following these guidelines ensures the best results and longevity of the sealer on your tiles.

For More Questions

FAQs » Stone Sealing

To schedule your appointment or to obtain a free estimate, please Call 1300 771 201 or use the online enquiry form at the top of the page.

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